Prepare your passport details and entry QR code on Visit Japan Web

Where should you start and what should you prepare?

Start from the Digital Agency's Visit Japan Web information page. You need an email address to create an account. Keep your passport, flight booking and accommodation details beside you so you can check the information requested on screen.

You can scan your passport with a camera or enter the details manually. After scanning, check that your passport number and name match the physical document. If the scan fails, select manual entry rather than repeatedly taking the same photograph.

What comes after registering the traveler?

Traveler details and trip details are registered separately. After saving your passport information, open your upcoming arrival itinerary and enter the procedure information. Follow the Digital Agency's sequence through to the QR screen.

1. Create an account or log in to your existing account.
2. Register your passport under your personal details.
3. Add your upcoming arrival or return itinerary, or select information to reuse from an earlier record.
4. Open the registered itinerary and complete the immigration and customs declaration section.
5. Display the QR code on that itinerary's procedure screen.

If you reuse accommodation details from an earlier trip, check that they match your current booking. Reusing information can reduce typing, but read it before submitting an old reservation by mistake.

Can you show the QR code without an internet connection?

The official FAQ says arrival and return QR codes work offline if you first connect to the internet, log in and remain logged in. Open your itinerary and QR screen before departure instead of attempting your first login after losing connectivity at the airport.

Editing accompanying family members requires an internet connection. If your family completes the procedures together at the same time, a representative can register accompanying family members and generate their QR codes. Finish adding people or correcting details while you have a connection.

Where do you use the QR code and passport on arrival?

Use the QR code at the immigration counter for immigration, and at an electronic declaration terminal or inspection desk for customs. Japan Customs' e-Gate guide instructs travelers to scan their IC passport and QR code at the terminal. Keep your passport accessible in your cabin bag instead of packing it in checked baggage.

Integrated kiosks collect information for immigration and customs together. Japan Customs lists Narita Terminal 3, Haneda, Kansai and Fukuoka, with separate links for operating information by airport and terminal. Follow the signs and staff instructions at your arrival airport. Each traveler must complete the terminal procedure individually, even when traveling as a group.

Can you prepare the tax-free shopping QR code before departure too?

Tax-free shopping has a separate procedure. The Digital Agency guide explains that you scan your passport and then the landing permission sticker attached to it after entering Japan to create the tax-free QR code. It is used at a different stage from the immigration and customs code.

For visa requirements, use the Japanese Ministry of Foreign Affairs guidance linked in the official FAQ. For your cabin bag, also check the international-flight container and ziplock bag rules.

If the QR screen will not open, connect to the internet through the airport's free Wi-Fi or another available connection, then check the usage environment section of the official FAQ. Information checked on October 25, 2026.